Become a Member
Membership
Education
Events
Resources
Tax Knowledge Exchange
About us
Contact us
  2026

Disputes – How to handle vulnerability

Source: Western Australia

Published Date:

 

Sorry, this is subscriber only content.

If you're not yet a subscriber, to gain access to this material and much more - Subscribe Now.

Already a Subscriber? Login now

Subscribe Now

Already a Subscriber? Login now

This session explores the intersection of dispute resolution and client vulnerability in taxation practice. Drawing on real-world experience and the ATO’s new Vulnerability Framework (October 2025), the panel discussed how practitioners can identify and manage vulnerability with empathy and professionalism and will explore the following:

  • Managing disputes involving vulnerable clients and those involving the ATO, where vulnerability may impact communication or decision-making;
  • Applying the ATO’s Vulnerability Framework;
  • Practical strategies for de-escalation, maintaining impartiality, and achieving fair outcomes; and
  • Navigating government and cross-agency supports for vulnerable taxpayers.

Individual Session

Author(s): Rob Thomson , Ruth Owen
Materials from this session:

Author(s)

Details

  • Published By: Ruth Owen, Rob Thomson
  • Event Name:WA Tax Forum
  • Session Name:Disputes – How to handle vulnerability
  • Watch Time:1+ hour
  • Took place at:Pan Pacific Perth

The material is copyright. Apart any fair dealing for the purpose of private study, research criticism or review, as permitted under the copyright Act, no part may be reproduced by any process without written permission from The Tax Institute.

Unless expressly stated, opinions are not that of The Tax Institute, which accepts no responsibility for the accuracy of any of the information contained within it.

The Tax Institute
(ABN 45 008 392 372 (PRV14016))

("TTI")

The Tax Institute is a Recognised Tax Agent Association (RTAA) under the Tax Agent Services Regulations 2009. 

Copyright Statement

All materials provided on this site are protected by copyright and are owned by or licensed to TTI.

Except as expressly permitted by TTI or the copyright owner, any person or company who uses this site must not use, reproduce, redistribute, retransmit, publish or otherwise transfer, or commercially exploit, the materials or any information, software or other content, in whole or in part, which is available through this site.

Tags

2026

Share this page